Frequently Asked Questions
What is Sherpana?
We help travelers hire and review guides. Hiring a guide for a private trek allows you to choose who can
join your trek. You may also choose to have a public trek and participate in a guide share. Sherpana's
guide share pricing allows members to share the cost of the guide; lowering the price to members as more
people join the trek.
How does it work?
You can join an existing trek or, if no current trek meets your needs, you can request a new trek trek and create it
from one of our customizable itineraries. You can choose to have a private trek or a public trek and allow
others to join it. As more people join the group, the price for everyone's trek goes down. Any difference in price
from when you booked, to when your trek leaves, will be refunded to your card the day of your trek.
Can I propose a trek and find out if anyone else is interested?
You can create a trek and then join it. If you do not make a payment this will be shown as an unconfirmed trek.
No request will be made to the guide until a payment is made. Other users will be able to see the trek itinerary and comment or ask
questions on the trip's board.
How do I request a guide?
You can request a specific guide when booking the trek or you can have requests sent to all available guides. Guides
will confirm that they are available to lead your trek. You can then choose your guide from the guides who have confirmed they are
available. In both cases guides will not be requested until a payment has been made.
Where will I meet the guide?
Once a guide has confirmed he/she can take your trek then you will get their contact information (email and phone number)
and he/she will get your email address. Once in Kathmandu you can arrange a place/time to meet your guide and discuss the
logistics of your trek. The guide will help you arrange bus tickets or a hired vehicle to the trek start point.
You can contact us via our contact form:
to contact via phone or email.
What is included?
The guide and all permits required for the trek are included in the price. You also have the option to hire a porter
to carry your gear.
What is not included?
Food and lodging
In order to provide you with the best possible price and to get as much money as possible directly to the people who
are actually doing the work, we do not charge you in advance for teahouse lodging and food. The guide will be able to
book accommodation for the group in advance during high season. However, you will pay the
teahouse owner directly for food and lodging. Budget at least
a day for food and lodging to be paid in
cash directly to the teahouse.
For 'Guide & Permit Only' treks we do not include transportation to/from the trail head. Your guide
will help you arrange transportation to the trail head in the case where public bus tickets or a hired
private vehicle is required. In addition to your own fare, please pay the fare of your guide and porter
(if you have hired one) for public buses and public jeeps. In the case of flights, a fee for the guides
transportation is included in the price. You have the option of allowing us to also book your flight this
ensures that your guide can be on the same flight. You are also free to book your own flight with the
airlines directly if you wish please let us know your flight information if you book your own tickets.
If you are on trek in which multiple trekkers have joined we will provide you with the contacts of
other members of your trek so that you can arrange your transportation together.
It is customary in Nepal to tip trekking staff, they work hard and if you feel they have provided you with
good service please reward them appropriately. Please insure you have enough cash to tip your guide
and porter (if you hired one). Suggested tipping: Approximately 12%-15% of the guide and porters wages but more for larger
groups and if your guide went above and beyond you expectations then please reward him or her accordingly.
For a guide, generally the equivalent of $2-$4 USD per day per person is good if there are multiple people
if only one person then the equivalent of $3-$5 USD per day. For a porter the equivalent of $3-$4 per day total
(between all the people using the porter) or if one person has hired a porter the equivalent of $2-$4 USD per day. If you
need to cut your trip short for any reason the guide and porters will receive the wages for the full booked time but it
is appropriate to tip based on the amount of days actually completed.
When do I have to pay?
When you book your trek and request a guide the entire fee will be charged to your credit card, similar to airbnb
if you have used that service. However we will refund the amount if your plans change contingent on the cancellation
What is Sherpana's cancellation policy?
If you and your guests are the only members of the trek, we will offer a full refund (minus flight cancellation
fees if applicable) up until two days prior to the trek’s departure. After that, up until the departure date a 50%
cancellation fee will be charged in order to compensate the guide for lost business and processed permits.
If others have joined the trek, a 20% cancellation fee will be charged up until two days prior to the trek’s departure.
A refund will not be given for cancellation made within two days of the trek’s departure when others have already
joined the trek. These fees are to offset the cost of the other trekkers who joined the group expecting a lower cost.
If flights were booked on your behalf the flights are subject to an extra 15% cancellation fee in addition to any
cancellation fee above.
How do I cancel my account?
"Edit Profile" under the "user menu"
and choose the cancel my account button. You can not undo this action and any pending trips will be canceled.