Sometimes guides are out on treks, have limited time to answer emails and/or access to internet or cell phone signal, so this may be the case. If you have general questions about what to bring check our section on trekking information
or search our FAQ
You can also send us a message
and we can try to get hold of them or at least find out why they haven’t answered. If you haven’t heard back from guide and/or set up a place and time to meet them before you arrive let us know.